Effective Date: July 20, 2026
At Ours Wildone, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund & Returns Policy explains the eligibility requirements, return process, and refund procedures for products purchased through our website.
Return Eligibility
We offer a 30-day return policy from the date your order is delivered.
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused, unworn, and in its original condition.
- Include all original packaging, accessories, manuals, and tags.
- Be free from damage caused by misuse or improper handling.
- Include proof of purchase or your order confirmation.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Clearance or final sale items.
- Gift cards.
- Products that have been used, damaged, or altered after delivery.
- Items returned without original packaging or missing accessories.
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Please include:
- Your order number.
- Your full name.
- The reason for the return.
- Photos of the item (if it is damaged or defective).
Email: info@ourswildone.com
Once your return request is approved, we will provide detailed return instructions.
Please do not send products back without prior authorization, as they may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was received.
- The product arrived damaged.
- The item is defective upon arrival.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refund Process
After your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or if an incorrect item was shipped.
If you require an exchange, please contact us before returning your item.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
We will review your request and arrange a replacement or refund where appropriate.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has entered the shipping process, it can no longer be canceled. However, you may request a return after delivery if your order meets our return eligibility requirements.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider, as refunds may take time to be officially posted.
- Contact your bank regarding processing times.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Business Name: Ours Wildone
Email: info@ourswildone.com
USA Phone: +1 (866) 448-5031
Australia Phone: +61 2 9564 8301
Warehouse Address:
450 10th St
San Francisco, CA 94103
United States
Business Address:
176 Euston Rd
Alexandria NSW 2015
Australia
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Local Business Hours)